Exercise of the Right of Withdrawal, Cancellation and Return Procedure
Products that comply with the return conditions must be safely packaged in their original packaging within 14 working days from the date of receipt of the cargo and sent to the return address specified below together with the invoice/waybill sent with it.
Address: Maltepe Mah. Gazi Mustafa Kemal Bul. No:67/6 Çankaya/ANKARA
For the purchases made on behalf of the company, a "product return invoice" must be sent for the product to be returned or exchanged for a different product. Products without a product return invoice will not be received.
Information on the Use of the Right of Withdrawal:
1. Pursuant to the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts, the buyer can return the purchased product within 14 (fourteen) days from the delivery date, without taking any legal or criminal responsibility and without giving any reason, using his right of withdrawal. However, in order for some purchased products to be returned due to their hygienic and technical characteristics; The package or packaging must be unopened and therefore unused. The return of such products will only be possible with their original boxes. Please carefully read the sales page of the relevant product for the return procedure of each product.
2. For the free return and/or exchange of the purchased product, the specified contracted courier company should be used. Otherwise, the return shipping fee will be deducted from the amount to be refunded.
3. Notification of the right of withdrawal and other notifications regarding the Contract will be sent via our e-mail and/or communication channels specified on the website. In order to exercise the right of withdrawal, it is obligatory to notify the Seller within the period in accordance with the provisions of the legislation and the right of withdrawal option on the website.
4. In accordance with the Consumer Law, the right of withdrawal cannot be used in the following cases:
a) Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller (Products in the category of jewellery, gold and silver)
b) In contracts for the delivery of goods, which are prepared in line with the wishes of the consumer or expressly his personal needs, which are not suitable for return due to their nature, which are in danger of spoiling quickly or whose expiration date is likely to expire.
c) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; in contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.
d) In contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature.
e) In contracts regarding books, audio or video recordings, software programs and computer consumables offered in material media, provided that the protective elements such as packaging, tape, seal, package have been opened by the consumer.
f) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under the subscription contract.
g) Contracts for accommodation, transportation of goods, car rental, food and beverage supply, and leisure time use for entertainment or rest, which must be made on a certain date or period.
h) Contracts for the performance of betting and lottery related services
ı) Before the expiration of the right of withdrawal, in the contracts regarding the services that are started to be performed with the approval of the consumer.
i) In contracts regarding services performed instantly in electronic environment and intangible goods delivered instantly to the consumer, and the goods/services subject to the contract, which are excluded from the scope of application of the Distance Contracts Regulation (regular deliveries of the seller, foodstuffs, beverages or The right of withdrawal cannot be exercised because the provisions of the Regulation on Distance Contracts cannot be applied to the legal relationship between the Buyer and the Seller.
Information on the Return Process:
How long does the buyer have to return the product?
The buyer can use his right of return by sending his request for return in writing to our e-mail address ([email protected]) within 14 days after receiving the product. Along with the product, the invoice/waybill, the box of the goods, its packaging, standard accessories, if any, and other products gifted with the Product must be returned in a complete and undamaged package. After the product arrives completely and undamaged, the product price will be returned to the Buyer's card. However, in cases that are not in accordance with the original, damaged, damaged and contrary to the special return conditions of the relevant products, the return will not be accepted and the price of these products will not be refunded.
How can I return the product if it is damaged, missing or different from the advertised one?